Appeals & Complaints – GRS Certifications

Global Registrar System Certifications (GRS Certifications) ISO 9001:2008/2015 – ISO 14001:2004/2015 – OHSAS 18001:2007 – ISO 22000:2005 – ISO 27001:2005/ISO 27001:2013 – ISO 20000:2005 – ISO 13485:2003 – ISO 50001:2011 – ISO 31000:2009 – FSSC 22000 – HACCP

Training’s : Lead Auditor (ISO 9001:2008/2015 – ISO 14001:2004/2015 – OHSAS 18001:2007 – ISO 22000:2005 – ISO 27001:2005/ISO 27001:2013) Internal Audit (ISO 9001:2008/2015 – ISO 14001:2004/2015 – OHSAS 18001:2007 – ISO 22000:2005 – ISO 27001:2005/ISO 27001:2013) Awareness Training (ISO 9001:2008/2015 – ISO 14001:2004/2015 – OHSAS 18001:2007 – ISO 22000:2005 – ISO 27001:2005/ISO 27001:2013)

1.0 Purpose

To document, establish, implement and maintain the system for addressing Appeal, Complaints and Disputes received by GRS Certifications as per requirements of ISO/IEC 17021-1:2015, and other applicable international standards for certification bodies offering management system certifications

2.0 Scope

This procedure is applicable to all appeal and complaints received by GRS Certifications related to its Management System Certification.

3.0 Responsibility And Authority

Managing Director